Terms of Use

Last updated 1 October 2026. These terms are between you and Angkut Digital Enterprise (Reg. No. 202603226777), a business registered in Malaysia, which runs Sunbear. By creating an account or using Sunbear you agree to them. If you do not agree, please do not use it.

1. What Sunbear is

Sunbear is a customer tracker for solo sales agents. You keep your leads, follow-up dates, notes, appointments and project details in it, and it reminds you who to contact. It opens WhatsApp or your phone with a message ready for you to send. It does not send messages for you.

It is a tool. It does not give legal, tax, financial, property or insurance advice. Anything it calculates, such as a commission estimate, is a guide only. Check the figures against your own agreement and the rules where you work.

2. Who can use it

You must be at least 18 and be using Sunbear for your work. One account is for one person. Please do not share your sign-in. You are responsible for what happens under your account, so choose a strong password and keep it private.

3. The free month and paying

• Every new account starts with 1 month free. No card is needed to start.
• After that, Sunbear costs RM19.90 a month, charged in the currency of your country. You see the exact price before you pay.
• Payment is by card through Stripe. We never see or store your card number. Your bank may convert the amount if your card is in another currency and may charge its own fees.
• The subscription renews every month until you cancel. You can cancel at any time in the app, under Me, then Manage billing. You keep access until the end of the month you have paid for.
• We do not refund a month that has started, unless the law requires it or we made a mistake. If you were charged in error, write to sunbear@angkut.co with TERMS in the subject line within 30 days and we will put it right.
• We may change the price. We will tell you at least 30 days before a new price applies to you, and you can cancel before it does.
• If a payment fails we may pause your access until it is paid. Your data stays safe in the meantime.
• Prices may not include taxes that apply where you live.

4. Your information

Everything you put into Sunbear stays yours. You give us permission to store and process it only to run the service for you. We never sell it or use it for advertising. You can download all of it at any time from Me, and you can delete your account and everything in it from Me. Our Privacy Policy explains the details.

Your clients’ details are your responsibility. You decide what to store about them and why. You must have the right to keep their details and to contact them, you must follow the personal data, marketing and messaging laws that apply to you, and you must stop contacting anyone who asks you to. Do not store things you do not need, such as card numbers or passwords.

5. How you may use it

Please do not:

• break the law, or use Sunbear to send spam, harass or deceive anyone;
• add links or text that are unlawful, harmful or that you have no right to share;
• try to get into other people’s accounts, or to find or exploit weaknesses in the service;
• copy, resell or reverse engineer Sunbear, except where the open-source licence of its engine allows;
• send bulk or unsolicited messages, or use the message templates to blast people;
• overload the service or use it in a way that harms others.

The message templates and the TextBuilder are there for convenience, so you can write to one client you already know, one at a time. They are not for mass messaging. Sunbear opens WhatsApp or your phone with the message ready and you decide to send it. WhatsApp and other services have their own rules, and they may limit, restrict or ban an account that breaks them. If that happens to you, Angkut Digital Enterprise is not responsible, and you are not entitled to any refund or compensation because of it.

Project links and other links you add point to content kept elsewhere. We do not host or check that content and are not responsible for it.

6. Keeping the service running

We work to keep Sunbear available and your data safe, but we cannot promise it will never be down or lose data. Download your leads from time to time so you always have your own copy. We may improve, change or remove features. If we make a change that matters to you, we will tell you in the app or by email.

7. Ending your use

You can stop at any time. Cancelling the subscription does not delete your data. To delete it, use Delete my account in Me. We may suspend or close an account that breaks these terms, is not paid for, or that we must close by law. Where we can, we will tell you first and give you a chance to download your data. If we stop running Sunbear altogether, we will give you at least 30 days’ notice.

8. Ownership

Sunbear, its design, name and software belong to Angkut Digital Enterprise. Your information belongs to you. The engine Sunbear runs on, Tandem, is open source under its own licence, which applies to that code. If you send us ideas or feedback we may use them without owing you anything.

9. What we are responsible for

Sunbear is provided as it is. To the extent the law allows, Angkut Digital Enterprise is not responsible for lost business, lost profit, lost data or any indirect loss that comes from using it or not being able to use it, and our total responsibility to you for any claim is limited to what you paid us in the 12 months before it. Nothing in these terms limits anything that cannot lawfully be limited.

Angkut Digital Enterprise is also not responsible for anything outside its control, including WhatsApp, your phone company, your bank, or any other service changing, failing or blocking you.

For a loss of personal information held in Sunbear that we are responsible for, our total responsibility to you is limited to the larger of two times what you paid us in the 12 months before the claim, or USD 500. This is your only remedy for that kind of loss. We do not pay, and are not responsible for, any fine or penalty a regulator puts on you, or any claim your own clients make against you.

You agree to be responsible for claims that arise from your own use of Sunbear in breach of these terms or the law, including how you handle your clients’ information.

10. Changes to these terms

We may update these terms. If a change matters, we will tell you in the app or by email before it applies. Using Sunbear after that means you accept the new terms.

11. Law and contact

These terms are governed by the laws of Malaysia, and the courts of Malaysia can decide any dispute, unless the law where you live gives you a right to go elsewhere. Questions about these terms, billing or your account: sunbear@angkut.co with TERMS in the subject line.

Angkut Digital Enterprise, Reg. No. 202603226777.